NHTSA Complaint #11635888 — 2016 HONDA HR-V

I am writing to express my frustration and seek assistance regarding an ongoing issue with my 2016 Honda HR-V. I am the original owner of the vehicle, and I have been experiencing intermittent problems with the transmission for quite some time. Specifically, I have noticed erratic behavior with the dash lights and gear selector, showing various letters as we drive. While the issue would occasionally resolve on its own, it persisted over time, and I contacted the dealership multiple times to inquire about the problem. Unfortunately, every time I reached out to the dealer or visited in person; I was told that they could not analyze the issue unless the problem was occurring while the vehicle was at the dealership. Initially, I thought the issue was related to the brakes, as indicated by the warning light. I replaced the brakes and rotors, but the problem persisted. On December 29th, my family (two adults and two young children) were on a trip to the White Mountains in New Hampshire when the transmission problem became frequent and severe. With no Honda dealership within 60 miles, the vehicle stopped working while in the middle of an intersection. The engine was fine and all fluids were topped off, the vehicle would no longer engage any gear. We were stranded in an isolated area, had to arrange for a tow, and spent nearly $500 to return home that day. The next morning, a local mechanic, informed me that the 2016 Honda HR-V is known to have transmission issues. Honda had extended the warranty for this issue to 150,000 miles. As the original owner, I was never informed of this extended warranty, and upon calling Honda Customer Care, I was told a notice had been mailed to the registered address on file. I never received such a notice, and after researching in Honda owner forums, it appears many other owners have had the same experience. Honda has denied my claim. I feel the manufacture and dealers should have informed owners of this defect before jeopardizing my family