NHTSA Complaint #11635851 — 2017 FORD ESCAPE

The contact owns a 2017 Ford Escape. The contact stated that the vehicle was repaired under NHTSA Campaign Number: 22V413000 (Power Train); however, the repair failed to prevent the failure. The contact stated that one year after the recall repair, while attempting to drive uphill, her grandson noticed that while attempting to accelerate the transmission failed to properly upshift while depressing the accelerator pedal. The contact was able to replicate the failure. The vehicle was taken to a local dealer where it was diagnosed with transmission and rear trailing arm bushing failure. The contact was informed that the rear trailing needed to be replaced, and the transmission needed to be replaced because metal shavings were found inside the parts. The vehicle was not repaired due to the cost. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 53,000.