NHTSA Complaint #11635795 — 2020 HONDA PILOT

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number 11635795
Vehicle 2020 HONDA PILOT
Component POWER TRAIN
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State MA

Consumer Description

This vehicle has shown juddering and difficulty with shifting gears, especially on an incline, although it RPMs will speed up and slow down even while traveling on a flat road at a consistent speed. The Honda dealership stated that the course of action is to drain and fill the transmission 3 times to the tune of $550+ and Honda Corporate claims this is "Routine Maintenance", which it is not. I have an extended warranty which would cover the torque converter but will not cover this fluid. As many other posts have indicated, this is not an issue limited to the 2016-2019 Pilots, but that it extends to 2020s as well. Continuing to escalate this with Honda Corporate, and will pull in my state's Attorney General for these unfair practices of lack of warranty coverage for a known issue that is due to manufacturing.

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