NHTSA Complaint #11635686 — 2017 FORD FOCUS

The contact owns a 2017 Ford Focus. The contact stated while driving at an undisclosed speed, the transmission unexpectedly downshifted and the vehicle jerked abnormally with the check engine warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed and determined that the transmission clutch had failed and needed to be replaced. The vehicle was not repaired. The dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance The approximate failure mileage was 81,000.