NHTSA Complaint #11635668 — 2018 NISSAN LEAF

AIR BAGS issue reported to NHTSA

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Complaint Details

ODI Number 11635668
Vehicle 2018 NISSAN LEAF
Component AIR BAGS
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State IL

Consumer Description

I did not have an incident(accident), I noticed issues with my car, that seem to be prevalent with other Nissan Vehicles. This report is mostly proactive. I took the vehicle to the dealer for inspection and repair however was unable to come to a conclusion due to multiple inspection charges done by dealer but no fixes. Issue 1. Airbag Fault Warning Light on the dash. Turns on when I start the car, and stays. I took car to dealer and they have done a computer reset to reset the light (based on an internal Nissan bulletin on how to repair that issue, with mention in the repair notes that a lot of vehicles have that issue.) The reset didnt work and the light is back, now the dealer is saying that a whole sensor needs replacing as its prone to failure. Initial repair mentioned "code B00A0 stored for occupant detection system, but will not relearn." Zero Point Relearn will not complete. Referred to NTB19-071D... Ran the 75H Reset, code clears." Secondary repair: 'B00A0 Returned. Performed database search and found similar cases. Nissan recommends OSC and sensor replacement. Performed Bulletin again and error code is now 24H, not 75H. Zero point will not relearn. Started a case with Nissan and was advised to replace ...[OCS]... and strain sensors..." Issue 2: Loud clanking or grinding noise when turning vehicle left or right until wheel stops. Went to get this repaired and was told that dealer found bulletin 12-055J and will "need to replace axle nuts and apply Molykote." Paid for repair, and after picking up the car the sound is even worse, and upon bringing it back the dealer is saying that the noise is not due to past repair but vehicle will now need "Both front Strut mounts and bearings replaced." The sound is the same, and a cursory online search shows that this issue is prevalent across multiple vehicles. Also, recently when attempting a U-turn, the steering locked up momentarily when I was trying to straighten out the vehicle, with that noise (clunk sound)

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