NHTSA Complaint #11635597 — 2016 JEEP PATRIOT

The contact owns a 2016 Jeep Patriot. The contact stated while driving at an undisclosed speed, the vehicle lost motive power. The contact stated that no warning light was illuminated before the failure; however, the check engine warning light was illuminated after the failure. The vehicle failed to restart. The vehicle was towed to an independent mechanic where it was diagnosed with crankshaft sensor failure. The contact was informed that the crankshaft sensor needed to be replaced. The vehicle was not repaired. Additionally, the contact stated that the failure occurred while her minor child was inside the vehicle. The contact stated that she and her minor child were stranded in a disabled vehicle on the road for over an hour. The dealer was made aware of the failure but did not assist. The contact was informed that the repair was not covered under recall repair or special programs. The manufacturer was not made aware of the failure. The failure mileage was approximately 86,000.