NHTSA Complaint #11635268 — 2021 JEEP GLADIATOR

STEERING issue reported to NHTSA

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Complaint Details

ODI Number 11635268
Vehicle 2021 JEEP GLADIATOR
Component STEERING
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CA

Consumer Description

My 2021 Jeep Gladiator Mojave began experiencing "Death Wobble" in early December, 2024, at highway speeds after hitting a bump in the road. I purchased this vehicle new from the dealer in 2021. I put new tires on the vehicle at 60,000 miles in September, 2024. The wobble is violent and sustained resonant shaking of the front end that continues until the vehicle speed decreases below 30 MPH. I had the front end inspected and the wheels re-balanced and rotated by Big-O, but the problem persists. Big-O indicated that the bushings, stabilizers, tie-rods, ball joints and bearings appeared tight, but the steering damper may need to be replaced. I've attempted numerous times to schedule investigation and repair with the Stoneridge Dodge Chrysler dealer in Pleasanton, CA, but so far have been unsuccessful. The dealer does not appear to take this issue seriously, and said I may need to leave the vehicle with them for a week or two until they could get around to looking at it. I've started researching this issue and discovered that there are pages of complaints on NHTSA and the blogs are full of horror stories regarding this issue. There was a class-action lawsuit settled by FCA but it appears to apply only to the 2020 Gladiator and 2018-2020 Wranglers. Service Bulletin 02-004-21 has some instruction for re-torquing the lower ball joints and Mopar Case Number [XXX] has instruction for replacement of the Steering Damper 68251580AF and outboard attachment bolt 06513445AA. Hopefully, FCA will step up and correct this issue before someone is seriously injured or killed. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

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