NHTSA Complaint #11635061 — 2019 HONDA PILOT

We purchased our 2019 Honda Pilot in the summer of 2020 and a few years later, we started getting issues with the car where it would have issues propelling smoothly between 1-2 RPMs, then we got the recall notice around January of 2024 re. the fuel pump, which i believe was the cause of our symptoms. the reason i say that is because we had 2 mechanics look at the car, and did not find anything wrong (we had changed out the spark plugs believing that was the issue and the symptoms did not go away; we had a transmission fluid flush and the symptoms did not go away. We have been concerned about the car for years, and when the recall came out, we kept calling to ask for them to repair the car and we kept getting told they did not have the parts (first it was they parts would be in around spring time, then they started saying summer, then they started saying fall, then late fall). I went into the recall notice on nhtsa and saw that it said something about if you were experiencing symptoms due to the recall, to call Honda and they should repair the vehicle. When i called Honda, i was told that unless the car completely failed and did not start, only t hen would they fix the vehicle. I felt that this was unsafe and concerned that the fuel pump would completely fail while being driven, so we had to unfortunately sell the vehicle due to the concerned safety issues Honda was not repairing. I loved the car other than for this issue so was very unhappy to have to resort to that as a solution. Honda should be held accountable for their failure to act for over 10 months to do something re. this matter.