NHTSA Complaint #11635008 — 2017 ACURA MDX

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number 11635008
Vehicle 2017 ACURA MDX
Component POWER TRAIN
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State GA

Consumer Description

I reported these issues to Acura corporate and to Jackson Acura, dealership I purchased the vehicle from in February 2024. Beginning in July 2024 the vehicle would stall, de-accelerate then the automatic brake would engage, and the vehicle would go into "N" mode, Neutral and lock up. I was able to press the gas pedal a few times, and the vehicle would come back online and drive. This issue happens about every 100 miles driven. On [XXX] the vehicle suddenly de-accelerated, went into auto brake mode and then shifted into neutral. On this date the vehicle locked up suddenly to an abrupt stop, we were almost impacted in the rear with two other vehicles having to take evasive action to avoid hitting us. My wife and I were lucky not to injured by the sudden brake, or transmission lock up. There were no other issues with the vehicle until this date, other than the stall issue. It seems the system had a sudden catastrophic failure. the car has been maintained with oil changes, new battery and transmission service. The car was shutdown then restarted. All the lights on the dash were on and the vehicle was unable to shift to any gear. The vehicle had to be towed to my home address. I was advised to have the vehicle towed to a dealer for diagnostics at my expense. It is currently at Nalley Acura, Marietta, Ga being diagnosed for the issues. The vehicle has 74,000 miles currently. It was purchased with 57,700 miles from Jacson Acura as a certified Acura used vehicle. The Acura dealer and Acura corporate both stated my VIN # was not included in the recalls. It should be included in the recalls as it has the same issues as other Acura models. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

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