NHTSA Complaint #11634903 — 2017 HYUNDAI SANTA FE

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11634903
Vehicle 2017 HYUNDAI SANTA FE
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NH

Consumer Description

My wife and I bought a used 2017 Hyundai Santa Fe, and the car has performed admirably over the last 4 to 5 years.  Within the last month, the car started having stuttering issues and we took the car to our local shop, where we asked for a quick check and an oil change.  The local shop reported that we had a Crank Shaft Advance error code, and that the car did not have much oil in it.  We have not seen major oil loss between oil changes before, which concerned me.  Once the car was full on oil the error codes cleared and the car worked well over the next few weeks.  Oil levels seemed good during that time, but my wife took the car out to New York and back, then a trip into Boston (around 600 miles overall).  On the way back from Boston, the engine stalled and would not start.  We sent the car to be checked at a local Pep Boys, they performed a borescope and believed that the engine needed replacement. I contacted Autofair Hyundai and had the car towed there to service under Hyundai TSB 24-EM-007H. [XXX] >> The dealership mentioned that the diagnostics would cost ~200 dollars and detailed a number of error codes (low fuel flow, crankshaft advance, etc.). They then quoted a $8,000 to make the repairs and then they could check to see if the car met any warranty requirements. I opened a ticket with Hyundai and the ticket was closed. I believe this falls under Docket No. [XXX] and should be covered under Hyundai Technical Service Bulletin (23-EM-007H) [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

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