NHTSA Complaint #11634874 — 2023 VOLKSWAGEN ID.4

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number	11634874
Vehicle	2023 VOLKSWAGEN ID.4
Component	POWER TRAIN
Date of Incident	December 10, 2024
Date Filed	January 8, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WA

Consumer Description

Two problems. 1) the infotainment module cuts in and out. 2) Most important, the vehicle lunged ahead for no reason from a dead stop. We were lucky not to hit the truck in front of us. The vehicle is not safe to drive. VW corporate doesn't answer their phone and the dealer keeps giving us 800 numbers to try to contact them. What can we do?

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