NHTSA Complaint #11634748 — 2021 JEEP WRANGLER

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number 11634748
Vehicle 2021 JEEP WRANGLER
Component UNKNOWN OR OTHER
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State OH

Consumer Description

My name is [XXX] . I am part of the the Jeep 4XE community. I have been heavily invested in the 4XE community from the very beginning. I have the first customer owned Wrangler 4XE, I run a YouTube channel with over 9,000 subscribers and a Facebook group with over 23,000 members. I have several concerns about the 4XE and the way Jeep is possibly mishandling safety issues. I would like to open a dialog with someone at the NHTSA to voice some of these concerns. There has been a lingering battery fire issue that Jeep has now addressed with two recalls. Stories of dealership mishandling are very common. We know if one Wrangler 4XE fire that has happened after the most recent 95B recall. There is also a high failure rate of a component that is called the Electric Coolant Heater. This item is needed for defrost functionality when the vehicle is in electric mode. Many of us in the 4XE community have come to believe that Jeep should offer highly extended or lifetime warranties on this part since it is safety related and has been so problematic. I would like to assemble a team of 4XE owners to consult with the NHTSA on the issues we are seeing. We do not believe Jeep is handling these issues in a manner that is putting the customer safety first and would like to see how we can work together to protect the owners. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

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