NHTSA Complaint #11634621 — 2017 FORD EXPLORER STRUCTURE:BODY

Complaint Details

ODI Number	11634621
Vehicle	2017 FORD EXPLORER
Component	STRUCTURE:BODY
Date of Incident	August 4, 2024
Date Filed	January 7, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

I have been waiting 12 months for Ford to provide my local dealer with the parts required to fix the window pillars that can come loose, as referenced in the open recall (24V031000). Several months ago, one of the recalled pillars flew off on the freeway, causing the car behind me to swerve at 70mph. Fortunately, nobody got hurt. My local dealer has tried & tried to get the parts from Ford Motor but still cannot get adequate supply to take care of my recall service. Ford is not doing what they need to do on the parts supply.

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