NHTSA Complaint #11634524 — 2015 FORD EXPLORER

The contact owns a 2015 Ford Explorer. The contact stated that while driving into a parking lot, the electric power steering became inoperable. The steering wheel was difficult to turn. The message that the “Electric Power Assist Off” was displayed. The contact stated that the failure was related to NHTSA Campaign Number: 14V286000 (Steering); however, the VIN was not included. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The manufacturer was contacted, but there was no response. The failure mileage was approximately 71,000.