NHTSA Complaint #11634372 — 2012 FORD FOCUS

The contact owns a 2012 Ford Focus. The contact stated while attempting to close the doors of the vehicle, the doors failed to latch securely. The vehicle was taken to a dealer, and the contact was provided an estimate for the repair, but the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure but offered no assistance. The contact was referred to the NHTSA Hotline to report the failure. The contact related the failure to NHTSA Campaign Number: 16V643000 (LATCHES/LOCKS/LINKAGES); however, the VIN was not included. The failure mileage was 300,000.