NHTSA Complaint #11447379 — 2012 FORD FOCUS

The contact owns a 2012 Ford Focus. The contact stated that the doors of the vehicle would intermittently fail to lock when engaged with the key fob. The contact received a recall notification for NHTSA Campaign Number: 20V331000 (Latches/Locks/Linkages) and the vehicle was taken to the dealer who inspected the vehicle and diagnosed that no issues were found. The contact stated that sometime later, she noticed that the key fob and the vehicle master power door lock window switch would no longer lock or unlock the doors of the vehicle. There were no warning lights illuminated. The contact stated that she would lock each door manually in order to secure the vehicle. The contact also stated that the doors would make an abnormal clicking sound and unlock while driving. The door lock indicator on the instrument cluster would not indicate that the doors were locked while driving. The vehicle was taken to the dealer who advised the contact that the OBD reader was not reading any codes. The contact stated that the failure had been reoccurring increasingly. The manufacturer was notified of the failure but did not provide any assistance. The manufacturer referred the contact to NHTSA. The vehicle was not diagnosed or repaired. The failure mileage was approximately 153,000.