NHTSA Complaint #11634145 — 2021 HYUNDAI SONATA

2 years after purchasing a new vehicle, the transmission began to pop and cause the car to jerk upon a cold start, RPM would increase but the speedometer would not go over 20mph. There were no error messages or alerts. I reported it several times, and the dealership technicians could not duplicate the issue and stated that the car was driving as it was designed even after providing video proof. They were later able to partially replicate the issue when the car popped and jerked after a cold start and then replaced the transmission, however, it did not resolve the issue. 1 month after the repair the car started having the same issues. After several trips to the service department, they have still been unable to duplicate the issue even with recent video proof. Based on how the technicians enter notes, the manufacturer refuses to pursue any alternative method for figuring out what is going on. This is risky because my car, upon starting cannot be safely driven and the car will shutter upon stopping at lights sometimes.