NHTSA Complaint #11634055 — 2021 FORD ESCAPE SERVICE BRAKES

Complaint Details

ODI Number	11634055
Vehicle	2021 FORD ESCAPE
Component	SERVICE BRAKES
Date of Incident	December 28, 2022
Date Filed	January 4, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

I have had a problem with a loud moaning noise from the brakes when placing the car in reverse. I have reported this and had my car into the Ford dealer on the following occasions: December 28, 2022, November 24, 2023, March 5, 2024, June 6, 2024 and October 16, 2024 The dealer is Tasca Ford at 900 Central Park Ave in Yonkers, N.Y 914-377-8100. I was advised that SSM 52515 was issued by Ford but that they have no solution for this problem. I also see TSB23-2308 referenced on my service receipts. I cannot believe that Ford has no solution for this problem that they have known about for at least two years. I have escalated this to Ford Corporate on November 19, 2024 and have received no response from their main office.

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Other SERVICE BRAKES Complaints

#11698748 — November 11, 2025 — When putting the car in reverse the brakes make an awful Screaming noise. It sounds like they are not releasing. The...

#11687406 — September 15, 2025 — The contact owns a 2021 Ford Escape. The contact stated that while shifted into reverse and depressing the brake peda...

#11679885 — August 11, 2025 — 1 Brakes are making noise all times when in slow motion the brake paddle depressed ether is moving forward or reversi...

#11633170 — December 30, 2024 — The contact owns a 2021 Ford Escape. The contact stated while reversing, there was a loud screeching sound coming fro...

#11626037 — November 18, 2024 — I bought this car in August 2024. There wasn’t a problem, until I backed up. There is this moaning sound. It happens ...

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