NHTSA Complaint #11626037 — 2021 FORD ESCAPE SERVICE BRAKES

Complaint Details

ODI Number	11626037
Vehicle	2021 FORD ESCAPE
Component	SERVICE BRAKES
Date of Incident	August 15, 2024
Date Filed	November 18, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	VA

Consumer Description

I bought this car in August 2024. There wasn’t a problem, until I backed up. There is this moaning sound. It happens most of the time. This was supposed to be a certified used car. I took it to the dealership and they duplicated the sound I was talking about. Then they tell me they can’t fix it until they hear from Ford. Should be a fix 4th qtr 2024. I saw on Ford website there is a fix and I told them. They said they can’t do anything about it until ford tells them. They knew this was a problem. Most forums have a lot of ford escape owners are having the same problem. I just want it fixed. There is a TSB out for it, but the dealership won’t do anything. I feel like I am being given the run around.

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Other SERVICE BRAKES Complaints

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#11687406 — September 15, 2025 — The contact owns a 2021 Ford Escape. The contact stated that while shifted into reverse and depressing the brake peda...

#11679885 — August 11, 2025 — 1 Brakes are making noise all times when in slow motion the brake paddle depressed ether is moving forward or reversi...

#11634055 — January 4, 2025 — I have had a problem with a loud moaning noise from the brakes when placing the car in reverse. I have reported this ...

#11633170 — December 30, 2024 — The contact owns a 2021 Ford Escape. The contact stated while reversing, there was a loud screeching sound coming fro...

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