NHTSA Complaint #11634002 — 2014 DODGE DURANGO

SEAT BELTS issue reported to NHTSA

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Complaint Details

ODI Number 11634002
Vehicle 2014 DODGE DURANGO
Component SEAT BELTS
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State IL

Consumer Description

I have a 2014 Dodge Durango. The driver side seat belt will no longer retract. I took vehicle to the nearest dealership, and they said a repair would not be covered under warranty and quoted me at $375.00 for a $50 part and the rest being labor for about 1.5 hours of work. I asked about any warranty since it was a safety issue but they said it was not covered. I am really disappointed to hear that the seat belt retraction not working and therefore causing the seatbelt to no function properly is not a safety concern for dodge. I got home and started doing research and can see that there have been numerous complaints about this same issue: [XXX] and a related recall: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

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