NHTSA Complaint #11633688 — 2019 BMW X7

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11633688
Vehicle	2019 BMW X7
Component	ELECTRICAL SYSTEM
Date of Incident	May 14, 2024
Date Filed	January 2, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	GA

Consumer Description

The started dies on my car. BMW issued a notification stating that there was a defect with the starter and a software patch had to be installed by the dealer. Without the patch, the notice indicated that the starter could overlap and die - which is what happened to my car. I had to have it towed - it died in the middle of a busy intersection. The notice indicted that drivers would be reimbursed for repairs that had to be made due to the issue. I had to have my starter replaced. I have requested assistance from the dealer and from BMW directly for months and nothing has happened. The repaid cost me over $1500. I would like to be reimbursed. The vehicle has approximately 65,000 miles.

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