NHTSA Complaint #11633572 — 2014 KIA FORTE

I want to report KIA of Lynchburg at 3400 Old Forest Rd. Lynchburg, VA 24501 because they do not want to honor their recall. October 14, 202I: I took my car to Kia because of a recall. After the mechanic finish, Lisa said to bring it back if the engine light goes on. (Exhibit 1) November 16, 2021: Lisa said that if the light was on due to a different problem I have to pay for the service. I agreed to hook it on the computer because I was sure all this has to do with the recall. I had to pay $99 because the oxygen sensor was not part of the recall. I asked her for a copy of the recall. She said, “you don’t qualify for the recall because you went over the mileage.” And she didn’t give me a copy. (Exhibit 2) June 5, 2024: I took my car to Harris. I let them know about t the popping sound on the steering wheel and the losing of power going uphill. I was recommended to bring my car back to Kia. (Exhibit 3) Jun 11, 2024: I took my car to KIA at Harry Tire's suggestion and because I received a letter from Kia. The Kevin said they’re going to check the breaks, oil waste, and the losing of power. 9:27am (434) 847-3292. I call KIA because I forgot to tell the guy about the knocking sound from the steering wheel. Kevin explained me that I will be charge for that because that was not cover under the warranty. I told him not to do it. I received an estimate of everything that needs to be fixed on the car and how much I will be charged. (Exhibit 4) Sept 3, 2024: I called service of Kia and Mike answered, I told him that I want to set up an appoint because I received a renotification letter at that moment he hands up the telephone on me. I called again to service, and I left a message letting them know what happened with my first call, but nobody contacted me back. (Exhibit 5) October 1, 24: I took my car to NTB for the oxygen sensor to be change, but the mechanic said code P1326 shows a history, and that his wife had the same problem and KIA had to install a new motor for her.