NHTSA Complaint #11633426 — 2018 FORD ECOSPORT

The contact owns a 2018 Ford EcoSport. The contact stated while the vehicle was at a red light, the vehicle stalled. The contact turned off and restarted the vehicle for the vehicle to return to normal operation. The contact stated that the failure occurred on several occasions and the vehicle was no longer drivable and failed to return to normal operation. The contact stated that several unknown warning lights were intermittently illuminated. The vehicle was taken to a dealer where it was diagnosed; however, the diagnostic result was unknown. The contact was notified that the VIN was included in NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was approximately 30,000. VIN tool confirms parts not available.