NHTSA Complaint #11633373 — 2013 FORD ESCAPE

The transmission has completely gone out. On this car model, there isn't a dip stick for the owner to check transmission fluid levels. While pulling out of a parking space the car hesitated on going into first gear and then jerked really hard before continuing to move. While still in the parking lot of a retail store, the car continued to hesitate between gears and then a low coolant message appeared. After going to the next store, a large grocery chain, in the same parking lot I proceeded to purchase a funnel that would allow me to top off the coolant, which was barely low to begin with. When I tried backing out of the space to go home, the car hesitated on going into reverse, jerked really hard again and that's when I proceeded to pull the car back into the parking spot at the grocery store and ordered a Lyft to take me and my groceries home. The message "transmission failure" did not come on until I was pulling the car back into the parking space before ordering a Lyft. I had the car towed to my mechanics shop where he proceeded to tell me I would need a new transmission. However, 6 to 7 months prior to that, the car was at the authorized dealer where it was purchased originally from to have the safety recall repair done to the gear shifting cables and bushings, which were replaced. The service worker now informed me that they never checked the transmission fluid levels or any other fluid in the car to make sure that the car was in good condition and ready to drive. Seeing that there is no dip stick for an owner to check the transmission fluid level and the "gear shifting cable" and bushings directly effect the transmission and 6 months later the transmission goes out completely has caused me great concern and duress. I am caring for both my elderly parents and we are now without a car with doctors appointments coming up and their ongoing and increasing medical issues, this has really left us in a huge bind.