NHTSA Complaint #11633364 — 2022 FORD ESCAPE

The contact owns a 2022 Ford Escape. The contact stated that upon arriving at her destination, the vehicle failed to shift into park(P). The message "Powertrain Fault" was displayed. After restarting the vehicle, the vehicle returned to normal functionality, but the failure became a regular occurrence. The “Service Powertrain” warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the transmission. The contact was informed that the transmission needed to be replaced. The vehicle was repaired. After investigating the failure, the contact related the failure to Manufacturer Safety Recall: 23S27. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 81,000.