NHTSA Complaint #11683185 — 2022 FORD ESCAPE

The contact owns a 2022 Ford Escape. The contact stated that while driving 55-60 MPH, the transmission experienced hard shifts and hesitated while shifting into the intended gear. The contact stated that upon depressing the accelerator pedal, the vehicle decelerated while the RPMs became elevated. The contact stated that the vehicle jerked while shifting into the intended gear and lost motive power. The power train warning light was illuminated. The contact pulled over to the side of the road until the power train warning light turned off. The contact resumed driving; however, the failure recurred, causing the contact to pull over to the side of the road several times. The contact was able to drive to the residence. The contact stated that upon starting the vehicle later, the vehicle made an abnormal grinding sound and failed to respond upon depressing the accelerator pedal. An independent mechanic diagnosed the vehicle at the residence. The mechanic determined that the transmission was slipping and might need to be replaced. The contact was referred to the dealer for assistance. Several unknown dealers were contacted and provided estimates for the transmission replacement. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the vehicle was not covered under warranty. The failure mileage was approximately 105,000.