NHTSA Complaint #11633085 — 2018 JEEP COMPASS

The contact owns a 2018 Jeep Compass. The contact stated that there was a loud banging sound coming from the rear undercarriage while driving at various speeds. The contact stated that while the vehicle was idling at a red light the START/STOP system activated, causing the vehicle to turn off; however, while attempting to accelerate, the vehicle occasionally jumped or hesitated before restarting and accelerating as designed. The air bag and START/STOP warning lights were intermittently illuminated. The contact stated that the main control board computer screen was glitching and went completely black. The contact stated that the radio suddenly activated, and the windshield wipers were randomly activated even though the vehicle was turned off. There were several other electrical malfunctions, and the vehicle intermittently failed to start immediately. The vehicle was taken to the dealer who acknowledged there was an electrical failure but was unable to determine the cause of the failure. The radio was replaced four times, an electrical harness was replaced, and there was a battery replacement; however, the vehicle was not fixed. The manufacturer was made aware of the failure. The failure mileage was 29,000.