NHTSA Complaint #11632949 — 2017 FORD EXPLORER

The A-Pillar trim (passenger side)became detached as I was driving 60 MPH on [XXX]. I paid $350 to have it repaired at because I wasn’t aware of the recall at that time.. The repair shop was Inland Empire Collision Riverside,CA 92507 phone 951.788.4860 Several months later the driver side became detached as I was driving [XXX] .. I took my car to a trusted mechanic & he informed me of the recall. I went to Raceway Ford dealership and the service rep Edwin Garcia file my claim to have my car repaired as well as my $350 refund.. That was 10 weeks ago.. I got a call from a lady (sorry she didn’t identify herself) at Raceway (12/27/24) regarding a recall.. I informed her that Edwin had filed my claim and I would like to know the status… she replied…”give me 10 minutes and I’ll call you back.. I never got a call back. Meanwhile I can’t take my SUV to a automated car wash in fear of it leaking water 💦 inside.. Not to mention what a eyesore it is to look 👀 at… please put some fire 🔥 under there feet to fix the problem that I didn’t ask for.. I’m loyal to the USA products because I’m a small business person & I absolutely know the importance of patronizing USA 🇺🇸 owned businesses… thank you🇺🇸 INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)