NHTSA Complaint #11632479 — 2017 FORD EXPLORER
STEERING issue reported to NHTSA
Complaint Details
| ODI Number | 11632479 |
| Vehicle | 2017 FORD EXPLORER |
| Component | STEERING |
| Date of Incident | |
| Date Filed | |
| Mileage | 136,000 miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | MI |
Consumer Description
The contact owns a 2017 Ford Explorer. The contact stated that after restarting the vehicle, the steering wheel was difficult to turn in either direction and the warning messages "steering assist" and "service advanced Track" had been displayed. The vehicle was later taken to the local dealer who diagnosed that the steering rack and pinion were faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure but no assistance was offered. The failure mileage was 136,000.
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