NHTSA Complaint #11632362 — 2013 MERCEDES-BENZ ML350
FUEL/PROPULSION SYSTEM issue reported to NHTSA
Complaint Details
| ODI Number | 11632362 |
| Vehicle | 2013 MERCEDES-BENZ ML350 |
| Component | FUEL/PROPULSION SYSTEM |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | OH |
Consumer Description
On [XXX], while driving on the highway about 30 miles from Columbus, Ohio my 2013 Mercedez Benz ML350 suddenly stalled and lost power. There was no prior warning. Luckily, we were in the outer lane with no car close behind us so my husband slowly guided the car to the side road. The car has since been towed and is currently at the Service Department at Mercedez Benz of North Olmsted, Ohio, 44070, for repairs. I have been informed by the Service Manager that they have identified the fuel pump to the problem and that it needs to be replaced. Coincidentally, this vehicle went for Maintenance Servicing at the same dealership and was returned to me on Monday December 16th. No problem with the fuel pump was identified or reported to me. This vehicle is available for inspection About 4 years ago, the exact same incident happened with this same vehicle where it suddenly stalled and completely lost power on the highway in the middle of nowhere on our way from Ohio to Iowa. There was no prior warning. Similarly, the car was towed to Mercedez Benz North Olmsted but per the same service manager their inspection revealed no problem and the car restarted on its own so nothing needed to be fixed. I am reporting this recurring problem with my vehicle because of the obvious safety risk of sudden stalling and power loss on the highway, the fact that 4 years ago when this happened Mercedez Benz should have recognized what the issue was and replaced the fuel pump but did nothing about it, and also due to the fact that many Mercedez Benz vehicles have experienced this same problem leading to multiple recalls including many 2013 ML 350s. I believe my vehicle has a defective fuel pump from the manufacturer just like the recalled vehicles and that my vehicle and many more need to be recalled INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
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