NHTSA Complaint #11632280 — 2021 TOYOTA HIGHLANDER

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number	11632280
Vehicle	2021 TOYOTA HIGHLANDER
Component	UNKNOWN OR OTHER
Date of Incident	April 30, 2024
Date Filed	December 24, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	VA

Consumer Description

Infotainment system, this system comes with talk to text abilities. However, the system will say it is not compatible with the device which isn’t true as this same device work from day one of owning this vechile. About a year after owning this vechile I began to start having issues with talk to text through Bluetooth. The only option now to respond to a text through the infotainment system is with a predefined group of messages. This is not the only case of this issue occurring as many models within the 2020-2021 Toyota have had the same issue.

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