NHTSA Complaint #11632130 — 2020 FORD F-150

The locking mechanism inside the driver’s side door was not always working…it would sometimes lock and Not Unlock and other times just Not Lock. We could sometimes hear the mechanism trying to work, but not. Seemed to happen more on cold weather days. My husband has had to “crawl out” of the passenger side door when he could not get the lock to unlock, nor able to pull it up. He’s a big man. This is certainly a safety issue. We took our truck to Stokes Hodges Ford in Aiken, on 1850 Jefferson Davis Hwy, Graniteville, SC 29829, to be diagnosed and then repaired by them. They told us they were able to duplicate the problem and to my knowledge, they replaced it with a new part. Not sure what they did with the defective part after they removed it. There were No warning lights to indicate there was a problem with the lock. We have all the receipts from Ford.