NHTSA Complaint #11632100 — 2016 FORD MUSTANG

The contact owned a 2016 Ford Mustang. The contact stated while driving at an undisclosed speed, a rattling sound was present and several unknown warning lights illuminated. In addition, the power steering did not function as intended and the steering seized. The contact stated that the vehicle was very difficult to steer. In addition, the contact stated that due to the failure, the vehicle veered off the road, went through the woods, and damaged 60 feet of ranch fencing. The vehicle was towed to a local tow yard. The contact sustained bumps and bruises. In addition, the contact stated that he now suffers from anxiety because of his fear of driving. A police report was filed, however the information was unavailable. The contact stated that when he visited the dealer to pick up the spare key, the dealer provided him with new suspension parts. The contact was informed by the dealer that, due to the busy shop schedule, the parts were not replaced before the vehicle was purchased. The contact stated that he was informed to either replace them himself or bring the vehicle on a later date to have the repair performed. The manufacturer was not made aware of the failure. The failure mileage was approximately 58,000.