NHTSA Complaint #11632052 — 2014 CHEVROLET MALIBU

I am filing a complaint regarding a 2014 Chevrolet Malibu that I purchased from a dealership on November 22, 2024. The vehicle was advertised as being in “excellent condition” at the dealership’s site. During the test drive, I raised concerns about potential transmission issues, but the dealership assured me that the vehicle was “clean” and safe to drive. Unfortunately, this assurance turned out to be false, as the vehicle has since displayed significant mechanical failures, including overheating issues, that pose serious safety risks. Within a week of purchase, the vehicle broke down twice: first on November 29, while driving to work, and again on November 30, while on I-10 Katy freeway. The second breakdown created a life-threatening situation as the vehicle suddenly lost power in traffic. I incurred towing costs of $125 to return the vehicle to the dealership. After an attempted repair, the vehicle was returned to me on December 5, 2024. However, it broke down again on December 8, 2024, requiring another tow. Since that time, the vehicle has remained at the dealership, yet no adequate resolution has been provided. Additionally, I have since discovered that the vehicle has persistent overheating issues that were not disclosed at the time of sale. These overheating problems pose a serious safety risk as they could result in a fire or explosion, endangering my life and the lives of others on the road. The dealership’s negligence in addressing these critical safety concerns demonstrates a disregard for consumer safety. I believe the dealership knowingly sold me a defective vehicle with significant mechanical issues that were either hidden or misrepresented. The sudden and repeated breakdowns, particularly in hazardous driving conditions, and the risk of fire or explosion due to overheating, warrant immediate attention from the NHTSA.