NHTSA Complaint #11632044 — 2022 CHEVROLET BOLT EUV

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number 11632044
Vehicle 2022 CHEVROLET BOLT EUV
Component UNKNOWN OR OTHER
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State WA

Consumer Description

I bought my used 2022 Chevy Bolt EUV on March 16, 2024 from a Chevy dealer. It was a Certified Pre-owned vehicle. It had only 4,000 miles on it. The Chevy dealer informed me that the latest diagnostic software had been installed per a recall to keep the Hight Voltage battery from overcharging and that the car will only charge to 80%. But after I have driven the car for 6,214 miles (10,000 km), the car will automatically allow a 100% charge. The car now has 12,000 miles on it and still will not charge to 100%. My Bolt was recalled per GM recall N242470160 and NHTSA 24V-812 to fix this problem. The new software was installed on Dec 20, 2024 and the car will only charge to 80%. When I asked the Chevy Service Consultant when I can charge my car to 100%, he didn't know and thought the info was in my recall letter or in the N242470160 document. There is nothing in both documents about when the car will charge to 100%. This is a major error by GM and the NHTSA. After the new SW was installed, the service technician wrote on my invoice, "most likely the vehicle will reset to 100% after all criteria is met for the High Voltage Power Control Module 2 (HPCM2) and the Battery Energy Control Module (BECM)". Nobody knows what that criteria is. And how would the Bolt owner know when the criteria has been met? This 'charge to 100%' issue is very frustrating!

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