NHTSA Complaint #11631923 — 2013 HONDA PILOT

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number 11631923
Vehicle 2013 HONDA PILOT
Component UNKNOWN OR OTHER
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State IL

Consumer Description

I purchased the vehicle and in May 2023 I noticed a small bubble on the paint on the roof of the car near the windshield on the left, above the driver's side. I went to the closest Honda Dealer and the gentleman at the shop dismissed me saying the car's warranty was expired. A few months later, the bubble popped and a part of the paint peeled off. I called the dealer Arlington Honda and was told by a manager Jeremy Hardman to take my car to one of 2 Autobody shops he provided me with for inspection. I went to Schaumburg Autobody who inspected the vehicle and found more affected areas behind the sunroof. They determined it to be defective sealer that is not adhearing to the metal. I sent an email to Jeremy Hardman and called that Honda dealer I was told Jeremy no longer works at that dealer and transferred me elsewhere. I was told to contact Honda Corporate. Meanwhile, the paint has now peeled further, the metal is now completely exposed which will lead to rust formation causing further damage. Also making my car look old and poorly maintained. Since its near the windshield, moisture from snow, rain etc will cause damage where water will start to make its way into the vehicle causing further damage there as well. I have attached pictures to show the metal exposure from the peeling and pictures where you can see the sealant coming off. I would like instructions on how to proceed from here to initiate a recall asap due to poor paint/sealer quality and/or improper application. Instructions for a temporary solution to avoid further damage. I also found an article. Please see [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

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