NHTSA Complaint #11631883 — 2022 LEXUS ES

I had my vehicle serviced at Westside Lexus on March 20, 2024. My vehicle, a 2022 Lexus 300h F Sport, was brought in for 20,000-mile service, and not only has the issue not been resolved, but it has also led to a dangerous situation that could have resulted in serious and potentially fatal harm. To elaborate, after the service, I noticed that the car did not drive as smoothly nor sound as quiet as normal for my hybrid vehicle. I also heard noise as I entered/exited the driveway, drove over speed bumps, backed up, and exited the vehicle. This noise was similar to my experience after a prior service appointment when I noticed on the highway that my rear passenger tire was wobbly, posing a significant risk to my family’s safety and that of others on the road. As with my previous experience, I heard more noise and what sounded like loose parts after a few weeks. When I checked, my rear passenger tire was loose again. As a 15-year Toyota owner, I trusted Lexus for its reputation for safety, dependability, quality, and customer care, but this experience has shaken my confidence in your brand. For each service appointment, I consent to the recommended services. It is unacceptable for a Lexus service center to return a vehicle in a condition that is unsafe to drive. Here are the details of my service visit: · Service Date: March 20, 2024 · Work Order Number: 687595 · Vehicle Mileage: 20,105 · Description of Service Performed: 20,000-mile service and four-wheel alignment Upon discovering the issue and having Lexus Roadside Assistance tow the vehicle back to the dealership.