NHTSA Complaint #11631615 — 2019 FORD EDGE

The contact owns a 2019 Ford Edge. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated, and the vehicle shut down. The vehicle was taken to a dealer and the dealer refused to diagnose the vehicle and provided the contact an estimate for the repair. The contact stated the air conditioner and catalytic converter also had failed to operate as designed. The vehicle was then taken to an independent mechanic for the repair. The contact stated that the purge valve and spark plugs were replaced, and an oil change was performed. After the vehicle was repaired, the contact stated while depressing the accelerator pedal the vehicle hesitated to respond. The vehicle was inspected by another independent mechanic at the residence, and it was diagnosed and determined that the spark plugs and ignition coil needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure but offered no assistance. The contact was referred to the NHTSA Hotline to report the failure. The failure mileage was 70,000.