NHTSA Complaint #11631439 — 2019 SUBARU OUTBACK

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number	11631439
Vehicle	2019 SUBARU OUTBACK
Component	UNKNOWN OR OTHER
Date of Incident	November 1, 2024
Date Filed	December 18, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

Infotainment head unit is delaminating. This issue causes "ghost touches" where the system randomly selects options or changes settings without user input. The delamination appears as bubbles or dots behind the screen that cannot be wiped off. This is a safety issue as these "ghost touches" make selections, changes, and phone calls on the infotainment system while driving.

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