NHTSA Complaint #11672472 — 2019 SUBARU OUTBACK
UNKNOWN OR OTHER issue reported to NHTSA
Complaint Details
| ODI Number | 11672472 |
| Vehicle | 2019 SUBARU OUTBACK |
| Component | UNKNOWN OR OTHER |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | TX |
Consumer Description
The windshield of my 2019 Subaru Outback Touring Edition has begun to split and crack, starting at the frame. The crack split and spread in a matter of days. My car was sitting unused in the driveway when this occurred. The damage started where the windshield meets the frame and has spread. I am not able to drive the car safely other than to get the windshield repaired. I contacted Subaru, and they told me they will not honor their extended warranty to my car because their warranty is on for 2020 and newer Outbacks. I have researched and spoken to many other owners who complain that the 2019 Outback's windshield is just as dangerous as the 2020 model and that once it starts cracking, it is only a matter of time until it will fall apart. Subaru has installed a very expensive (about $1000 to replace and calibrate) yet faulty windshield in their cars without a willingness to correct their mistake.
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