NHTSA Complaint #11631412 — 2016 KIA SOUL

The contact owns a 2016 Kia Soul. The contact stated that while driving at various speeds, the vehicle stalled. Additionally, the contact stated that the vehicle failed to start on several occasions. The vehicle was taken to the dealer, where it was diagnosed and determined that the catalytic converter had failed and needed to be replaced. The dealer replaced the part free of charge but charged a fee for the labor. The contact stated while driving 45-50 MPH two weeks later, the vehicle stalled. There was no warning light illuminated. The contact was able to pull over to the shoulder of the road where the vehicle failed to restart. The vehicle was towed to another dealer, Raceway KIA of Conshohocken (402 Ridge Pike, Conshohocken, PA 19428), where it was diagnosed. The dealer informed the contact that the crankshaft was damaged due to a faulty recalled catalytic converter being installed on the vehicle during the previous repair. The dealer informed the contact that the previous dealer should have repaired the vehicle under NHTSA Campaign Number: 19V120000 (Engine, Engine and Engine Cooling), free of charge. The dealer determined that the catalytic converter and the crankshaft needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 80,500.