NHTSA Complaint #11631059 — 2017 HONDA CIVIC HATCHBACK

The contact owns a 2017 Honda Civic Hatchback. The contact stated while driving at various speeds and depressing the brake pedal, the vehicle hesitated while responding, causing the braking distance to be extended. There was no warning light illuminated. An independent mobile mechanic diagnosed the vehicle at the residence. The mechanic determined that the brake booster needed to be replaced. The vehicle was repaired; however, the failure recurred while driving. Additionally, the vehicle failed to start. The mechanic jumpstarted the vehicle. The vehicle was taken to Auto Zone, where it was confirmed that the battery was in good working condition. Another independent mobile mechanic from AutoNation Mobile Services diagnosed the vehicle at the residence and determined that the brake master cylinder needed to be replaced. The vehicle was repaired; however, the failure persisted. The mechanic determined that the ABS module had failed. The vehicle was taken to the dealer, where it was diagnosed with ABS module failure; however, the part was on backorder. The vehicle was not repaired. The manufacturer was notified of the failure and confirmed that the part was on backorder. The failure mileage was unknown.