NHTSA Complaint #11630955 — 2013 FORD TAURUS

The contact's grandfather owns a 2013 Ford Taurus. The contact stated that the power steering assist had failed to operate with the "Power Steering Assist Fault" message displayed. The contact stated that excessive force was needed to steer the vehicle. The vehicle was taken to a dealer, and the contact was provided with the cost for the diagnostic test. The contact declined to pay for a diagnostic test. Upon investigation, the contact discovered and linked the failure to NHTSA Campaign Number: 15V340000 (Steering). The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the vehicle was not included in the recall. The contact was referred to the NHTSA Hotline to report the failure. The failure mileage was approximately 154,000.