NHTSA Complaint #11630138 — 2014 BUICK VERANO

The contact owns a 2014 Buick Verano. The contact stated while driving at an undisclosed speed, the steering failed to function as intended. Additionally, several unknown warning lights were illuminated. The contact turned off and restarted the vehicle to reset the vehicle. The vehicle was taken to the dealer; however, the failure could not be duplicated. The contact stated that the vehicle had been taken to the dealer several times due to the failure. The vehicle was then taken to an independent mechanic where it was diagnosed with a failed body control module (BCM). The contact was informed that the body control module needed to be replaced. The vehicle was not repaired. The contact stated that due to the failure, the vehicle required a battery jumpstart daily. The manufacturer was made aware of the failure and a case was filed. The failure mileage was unknown.