NHTSA Complaint #11630016 — 2017 HYUNDAI SANTA FE
ENGINE issue reported to NHTSA
Complaint Details
| ODI Number | 11630016 |
| Vehicle | 2017 HYUNDAI SANTA FE |
| Component | ENGINE |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | CT |
Consumer Description
The engine on my car was consuming oil at a rapid rate. The dealer service department gave me the run around for many month. Stating they could never duplicate the issue. when clearly the whitish blue smoke pouring out of tailpipe and horrible combustion fumes inside cabin of car. At some point bluish smoke turned to black smoke and that when the $800 combustion test was suggested. Which they say will tell me if the engine is bad. how do they not know the signs of a bad engine. my car sat in service department for 2 months for them to say it's not covered under warranty. I tried everything to hold the manufacture responsible and they was unwilling to budge and help. The car has the extended warranty and my car was under the mileage and years. My car been sitting in my driveway since May 2024 needing a engine replacement. The fumes in cabin of vehicle was unbearable which cause me to have to drive with window down. Vehicle never show any warning lights when engine oil was low or empty. another incident was with the radio not turning off even after the battery went died. The radio continue to work and connect to phone when battery was died. After charging battery radio would again kill battery and not shut off. The only way it would shut off is to disconnect radio. How dealer explained the issue was that of a modem. That the car probably need to be reset when radio was disconnected it worked. But after that it happen 3 more times. these cars need to be recalled and all customer should get there money back. To own a 2005 Santa Fe with over 216,000 miles with no oil burning / leaking or smoke out tailpipe say a lot on the manufacturing of this vehicle. I have no mechanical issues with this car and that was the reason i wanted to upgrade to 2017. Now I wish I had never brought the 2017. Beware before buying this brand because they are no good.
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