NHTSA Complaint #11629970 — 2015 KIA SOUL

The engine system in my 2025 Kia Soul malfunctioned, as indicated by the activation of the P1326 warning light. This diagnostic code typically signals serious engine issues, such as potential rod-bearing damage. Despite this warning, the authorized dealership, Jim Bone Kia of Santa Rosa, only replaced the knock sensor after I asked to conduct a Bearing Clearance Test (BCT), which they claimed passed. However, prior inspections had revealed metal debris in the oil, which strongly suggests internal engine damage. The failure to conduct a thorough investigation into the potential engine damage poses a significant safety risk, as the vehicle could experience a catastrophic engine failure while in operation. Such an event could endanger my safety and the safety of others on the road. The dealership has not reproduced or confirmed additional issues related to the P1326 code, claiming they require further symptoms (e.g., audible engine noise or a repeat warning) to proceed with deeper diagnostics. This approach delays necessary repairs and leaves unresolved safety concerns. Additionally, the vehicle’s catalytic converter was initially denied warranty coverage, despite being included under an extended recall. This created confusion and delayed essential repairs. The P1326 warning light appeared before service, and the knock sensor was replaced, but no further proactive measures were taken to address the root cause. The vehicle remains at risk of more severe engine damage and safety hazards.