NHTSA Complaint #11629936 — 2024 MAZDA CX-90

EXTERIOR LIGHTING issue reported to NHTSA

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Complaint Details

ODI Number 11629936
Vehicle 2024 MAZDA CX-90
Component EXTERIOR LIGHTING
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State AL

Consumer Description

I’ve only owned this brand new vehicle for just two months. Had I known these issues, I would not have purchased the CX90! Having issue with I-stop causing vehicle to stop whenever and now the dash display just popped up yesterday 12/09/24 regarding “Headlight Malfunction contact dealership”. I contacted the dealership yesterday and was going to be charged for a diagnostic test on a two month old vehicle, I don’t think customers should have to pay for a diagnostic test on a “brand new vehicle” and was also advised, Mazda is aware and working on issue (headlight malfunction has been complained about since 2023) but no recall on headlight malfunction, test! As well as now, there are two campaign #7024 J and #7124 J But at the present time service department is waiting on “when” the recall and headlight issue can be serviced! I’m confused why owning a brand new vehicle and being told of issues and experiencing issue along with recalls and not being able to get them fixed is asinine! What customer wants to pay lots of money on a vehicle to risk injury or damage due to manufacturer dragging their feet. I would appreciate assistance in these issues! Thank you

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