NHTSA Complaint #11629312 — 2021 FORD EXPLORER

The contact owns a 2021 Ford Explorer. The contact stated that while his wife was driving and was at a traffic light, the light turned green and the accelerator pedal was depressed; however, the vehicle stalled. The contact stated that there was no warning light illuminated. The contact stated that the instrument cluster was dark, and the vehicle failed to restart. The contact stated that his wife waited for approximately 15 minutes in the middle of the road. The contact’s wife was able to restart the vehicle and drove a local dealer. The vehicle had experienced the failure in November 2024 and the same dealer replaced the battery and replaced all four tires. The contact stated that the vehicle was diagnosed, and the dealer determined that the 12-Volt battery needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 30,000.