NHTSA Complaint #11629203 — 2018 CHEVROLET TRAVERSE

The contact owns a 2018 Chevrolet Traverse. The contact stated that when the vehicle started, the engine made an extremely loud sound and smoke came from the exhaust. The contact stated that the vehicle sounded like a motorcycle. While the contact's wife was driving the vehicle, there were fumes from the exhaust entering the cabin of the vehicle. The contact stated that his wife had asthma, and the fumes affected her breathing while driving the vehicle. Additionally, the contact's wife was the main driver of the vehicle. The vehicle was taken to the mechanic where it was diagnosed with a fractured mid-pipe assembly bracket. The contact was informed that the mid-pipe assembly bracket needed to be replaced. The vehicle was not repaired. The contact was advised to take the vehicle to the dealer. The dealer was made aware of the failure. The vehicle was scheduled to be taken to the dealer for diagnostic testing. The manufacturer was made aware of the failure and a case was filed. The contact was informed that the repair was not covered under an undisclosed Technical Service Bulletin. The contact was informed that the vehicle was not associated with the Technical Service Bulletin. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 88,835.