NHTSA Complaint #11629173 — 2015 BMW X1

The contact owns a 2015 BMW X1. The contact stated after reversing out of the driveway and shifting into drive(D), the vehicle failed to respond. There was no warning light illuminated. The contact stated that upon turning off and restarting the vehicle, the vehicle responded as needed. The contact stated that the failure had been recurring. Additionally, the contact stated while accelerating from a complete stop, the vehicle stalled. The contact was able to pull to the side of the road, where the vehicle failed to restart. The vehicle was towed to the dealer, where it was diagnosed and determined that the high-pressure fuel pump (HPFP) had failed and needed to be replaced. Additionally, the dealer determined that the engine computer needed to be reset to clear diagnostic trouble codes, and that the vehicle needed to be test-driven afterwards. The vehicle was repaired; however, the dealer also recommended that the battery be replaced. The battery was not replaced. The contact stated while attempting to start the vehicle, the vehicle failed to start. The dealer was notified of the issue and informed the contact that the battery needed to be replaced. The vehicle was not repaired. Additionally, the contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 105,000. VIN tool confirms parts not available.